Boston, Massachusetts — The Massachusetts Department of Transportation has issued a formal warning to EZDriveMA users regarding a persistent text message scam, locally referred to as smishing, in which criminals pose as tolling officials to demand payment for non-existent debts. The agency emphasized that the phone numbers receiving these fraudulent messages appear to be selected at random, meaning the threat is not limited to specific accounts or frequent users of toll roads. MassDOT explicitly stated that customers receiving unsolicited texts, emails, or similar communications claiming to be from EZDriveMA or another tolling entity should not click on any embedded links.

For the trucking industry, this issue is particularly dangerous because owner-operators and CDL-A drivers often carry high-value loads and rely on mobile devices for navigation and transaction management. The Federal Bureau of Investigation is currently monitoring this specific smishing campaign as part of a broader wave of digital fraud targeting transportation professionals. The agency advises that legitimate EZDriveMA communications will never request payment via text message, and any official links will exclusively utilize the domain www.EZDriveMA.com. Drivers should note that the scam relies on urgency to bypass standard verification procedures, a tactic that has historically resulted in significant financial losses for independent operators.

MassDOT provided specific guidance for those who have already received these messages, urging users to contact EZDriveMA’s customer service directly at (877) 627-7745 to validate their account status. The department instructed recipients to delete the smishing texts immediately and to file a complaint with the Internet Crime Complaint Center at ic3.gov, including the originating phone number and any website addresses mentioned in the fraudulent message. If a driver has clicked a link or shared personal information, the FBI recommends securing financial accounts and reporting unauthorized charges without delay to mitigate potential identity theft risks.

What This Means for Drivers

Professional truck drivers must exercise heightened vigilance when interacting with tolling systems, as scammers specifically target the high transaction volume associated with interstate freight movement. Owner-operators should ensure that their payment methods are protected by multi-factor authentication and should never enter credentials on websites accessed via text links. Fleet managers need to brief their dispatch teams and drivers on the correct verification procedures for EZDriveMA to prevent unauthorized debits from company accounts. This scam underscores the need for continuous cybersecurity training within the trucking sector, where digital threats can disrupt operations just as effectively as mechanical failures.

Industry Reaction

While MassDOT issued the primary warning, the broader trucking community has noted a rising trend in digital fraud targeting logistics professionals. Industry advocates suggest that drivers should rely on official platforms like ustrucker.info for verified news and safety alerts rather than responding to unsolicited digital communications. The FBI’s involvement highlights that these scams are part of a coordinated national effort, affecting OTR truck drivers across multiple states who utilize toll roads for consistent freight runs. Carriers are advised to monitor their financial statements regularly and to report any suspicious activity to their banks and the FMCSA to help build a record of fraudulent schemes.

Key Points

• MassDOT states that EZDriveMA will never request payment through text messages.
• Legitimate EZDriveMA links always use the domain www.EZDriveMA.com.
• Drivers should report smishing attempts to the IC3 at ic3.gov.
• Contact EZDriveMA at (877) 627-7745 to verify account status if unsure.

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